Service concept
We are committed to excellence in every aspect of our service, ensuring that it aligns with the superior quality of our products. Our dedication to providing unparalleled service is a testament to our belief that top-tier products deserve equally exceptional support and customer care. We continuously strive to exceed expectations, delivering not just trucks, but comprehensive solutions that enhance the efficiency and productivity of our clients’ operations.
Service Philosophy
Staying close to the market, putting customers first, practicing empathy, and delivering sincere service.
Service Mission
Customer satisfaction is our service mission.
Service Network
Service Excellence, Quality Shaping the Future
CARE service
At SHACMAN, our service philosophy is encapsulated in the acronym CARE, representing our unwavering commitment.
Parts Service
With a comprehensive parts strategy encompassing “assembly parts + maintenance parts,” a robust parts reserve system featuring “global storage centers + regional central warehouses,” and a versatile parts network model of “cooperation + self-operation,” SHACMAN leverages a network of top-tier parts suppliers from both domestic and international markets. We provide customers with a diverse range of original parts that are plentiful, competitively priced, and of superior quality. Our stringent parts process control ensures we maintain a competitive edge in the overseas parts market.
Strict quality control
Our assemblies and components are subjected to rigorous testing and comprehensive validation processes to ensure compliance with the stringent certification standards of IATF 16949 and ECE. This approach guarantees that we deliver the highest quality parts to our customers.
Exclusive SHACMAN packaging
Our exclusive SHACMAN parts packaging is designed to ensure the highest standards of protection, identification, and convenience for our customers.
Quality Guaranteed
All genuine Shacman Group parts are equipped with exclusive anti-counterfeiting QR codes. These QR codes can be verified online to ensure authenticity.
Quality Inspection
The following are common testing items after the Shacman Group Truck comes off the assembly line to ensure that the quality and full performance of the vehicle meets the standard.
After-sales service technical support
Shacman Group truck provides after-sales technical support, including telephone consultation, remote guidance, etc., to answer customers' problems encountered in the process of vehicle use and maintenance.
Field service and professional cooperation
For customers who purchase vehicles in bulk, Shacman Group can provide field service and professional cooperation to ensure that customers' needs are solved in a timely manner during use. This includes on-site commissioning, overhaul, maintenance and other operations of technicians to ensure the normal operation of the vehicle.
Provide staff services
Shacman Group trucks can provide professional staff services according to customer needs. These staff can assist customers with vehicle management, maintenance, driving training and other work, providing a full range of support.
