Shacman group (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our official website and use our heavy-duty truck and automotive services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please refrain from using the site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, corporate affiliation, shipping address, email address, and telephone number, that you voluntarily provide when submitting inquiries, requesting product quotes, or registering for our services.

• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

2. Use of Your Information

Having accurate information allows us to provide you with a smooth, efficient, and customized experience. We may use information collected about you to:

• Process vehicle inquiries, spare parts orders, and technical support requests.

• Send you administrative information, such as order confirmations, updates, and safety notices.

• Respond to customer service inquiries and support needs.

• Improve website performance, product lines, and user experience through internal data analysis.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Authorized Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

• Legal Obligations: We may disclose your information where required to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the data you provide to us, please be aware that no security measures are entirely impenetrable, and no method of data transmission can be completely guaranteed against interception.

5. Contact Us

If you have questions, comments, or concerns about this Privacy Policy, please contact us at:

• Email: xport@shacman-group.com

• Official Website: https://www.shacman-group.com/